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COVID-19 Protocols @Scampers

COVID-19 Protocols @Scampers

Until Covid-19 has finally disappeared from the UK, and following Government guidelines, we are asking please, that you follow these simple requests to help protect our team and you while you shop with us at Scampers.

Our team are our first priority and we need to run our business with their health foremost in our minds. They have all been working round the clock to keep your pets fed and healthy and the store looking fantastic.

Scampers have slightly changed some of our Covid customer policies. Please ensure you follow the 2m distance rule, we may remind you if you get too close to us, or indeed another customer, please don't take offence, we are trying to protect you while you shop with us.

We are now allowing couples, or single parents with young children. Please ensure you stick together when shopping. Sadly we cannot allow entire families at this time in accordance with Government guidlines. We trust you understand and agree with the safety measures we ask you to adhere to in these difficult times. Children MUST remain with the parent at all times please.

We really would prefer you to use plastic for payment as our cashier will have to leave the till to wash their hands immediately after handling cash.  If all you have is cash, then of course, this will be accepted.

We are continually sanitising all surfaces, tills, card machines, door handles etc after every transaction, please be patient.

Please use the hand sanitiser immediately on entering the store, this protects us all.  If you are wearing gloves, we ask that you sanitize them too. We have also made more sanitiser available for you when you leave to help protect you after shopping with us.  We also ask that you use either a basket or a shopping trolly when shopping as we will take this from you when cashing up to help our cashiers stay safer.  All trollies and baskets are sanitized after every single use.

Please maintain at least 2 metres distance from all our team and other customers while in store. If someone is down an aisle you want to go down please just be patient rather than walking past them.

Dogs are so very welcome in store but please do not approach or fuss other customers dogs. This is rotten for us too as we love nothing better than cuddling all your pets when you visit:-(

Don't forget we are still happy to help with any questions you may have regarding your pets, including nutrition, behaviour or boredom toys please just speak to a Pet Care Advisor.  However, at this time we cannot fit harnesses, collars or coats for you but we can help guide you to find the perfect fit.

We are delighted to say that our self-service dog wash is still open for you to use.

For our kerbside service please telephone Scampers up to an hour before we close. Place your order and pay and we will let you know when paying how long your order will take to collate for collection. Available Tuesday to Sunday when we are open.  We are closed on Mondays.

Our team are putting themselves at risk every day to bring you a safe shopping environment while getting essentials for your pets. They deserve our upmost respect:-)

Thank you for your assistance in this. We are after all,  all in this together and we all want to still be here when it finishes.

Scampers Natural Pet Store is located on the A142 Soham By Pass, between Ely and Newmarket and only 15 miles from Cambridge.

Scampers, Your Pet’s Natural Choice